Privacy Policy
Last updated: July 2026
1. Information We Collect
We collect information you provide directly: name, email, phone number, pickup and dropoff addresses, and payment method when booking a delivery; and name, date of birth, address, vehicle details, license information, a profile photo, and government-issued documents when applying to drive. Drivers are also required to submit photos of the cargo at pickup and at delivery as proof of service, which may be visible to the customer and to CargoLink JA administrators. We also collect information automatically, such as booking history and, for active drivers, real-time GPS location while online.
2. Location Data
Drivers who toggle "Go Online" in the driver app consent to sharing their live GPS location with CargoLink JA and with the customer of any job currently assigned to them, for as long as they remain online or have an active job. Location sharing can be disabled at any time by going offline. Customers' location data is used only to record pickup and dropoff addresses provided at booking — customer devices are not tracked.
3. How We Use Information
We use collected information to match customers with available drivers, calculate pricing, provide live tracking, process payments, verify driver eligibility, communicate booking updates, and improve the Service. We do not sell personal information to third parties.
4. Information Sharing
To complete a delivery, a customer's pickup/dropoff details and contact number are shared with the assigned driver, and the driver's name, vehicle details, live location, and profile photo are shared with the customer. We use third-party service providers to help operate the platform: Neon for database hosting, Vercel for application hosting and photo storage, and OpenStreetMap's Nominatim and OSRM services for address lookup and route calculation used in live tracking and our rate calculator. These providers may process or store personal information on servers located outside Jamaica; where this occurs, we take reasonable steps to ensure your information continues to receive an adequate level of protection. We may also share information where required by Jamaican law.
5. Data Security
Passwords are stored using industry-standard hashing and are never stored or transmitted in plain text. We use encrypted connections (HTTPS) for all data in transit. While no system can be guaranteed 100% secure, we take reasonable technical and organizational measures to protect your information.
6. Data Retention
We retain booking and account information for as long as your account is active and as needed to comply with legal, accounting, or dispute-resolution obligations. Driver applications that are rejected or not completed may be retained for a limited period for verification and fraud-prevention purposes.
7. Cookies
We use essential cookies and local storage to keep you signed in and remember your preferences. We do not use third-party advertising trackers on the Service.
8. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at the email below. Deleting your account will remove your profile information; some booking records may be retained where required for legal or accounting purposes. If you believe your personal information has been handled in a way that does not comply with the Data Protection Act, 2020, you have the right to lodge a complaint with Jamaica's Office of the Information Commissioner.
9. Children's Privacy
The Service is not directed at individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "last updated" date below.
Privacy questions or data requests? Contact us at privacy@cargolink.ja